kakahoki Platform Privacy Notice

This page describes what we collect when you use kakahoki and how we keep that data protected. Many platforms collect data without clear purpose or transparency; we at kakahoki collect only what we need to deliver our service, process your payments, and comply with local law. Your account information, transaction history, and device details are stored with encryption and shared only with authorised payment providers and fraud-prevention systems.

Our approach to privacy reflects the complexity of operating across Indonesia. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang may have different legal protections depending on local regulations, and we at kakahoki respect those differences. Your data may sit on servers outside your jurisdiction; however, we encrypt end-to-end, meaning we cannot read your payment details even if we wanted to.

This notice covers what we collect, how we use it, third-party processors, your rights, and our contact details. Our privacy practices are as open and detailed as our terms and account policies on kakahoki.

What we collect on your kakahoki account

We at kakahoki collect essential information during registration: your full name, email address, date of birth, phone number, and address. These details are required for account verification and are cross-checked against government identity documents as part of our Know Your Customer (KYC) process. We store this data encrypted in our primary database, with backups held on secure off-site servers.

When you deposit or withdraw, we at kakahoki collect transaction metadata: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), timestamp, and settlement status. We do not store your raw payment card numbers or e-wallet credentials — payment processors handle those directly through encrypted tunnels. Our role is to log that the transaction occurred and for how much.

We also collect behavioural data: which markets you view (Liga 1 scores, Piala AFF brackets, live casino tables), what you wager on, your device type (mobile or desktop), your browser version, your approximate location (city-level, not precise), and how long you spend on kakahoki. This data helps us detect fraud, personalise your experience, and maintain platform stability. We anonymise this data after 18 months on kakahoki.

How we use your data on kakahoki

We at kakahoki use your information for four primary purposes. First, to deliver the service — we need your name, email, and phone to process deposits, withdrawals, and customer support requests on kakahoki. Second, to prevent fraud and money laundering — we run your transactions through automated systems that flag unusual patterns (e.g., deposits via mobile banking followed by immediate withdrawal via different method). Third, to comply with Indonesian financial regulations — we at kakahoki retain transaction records for seven years and may produce them to government authorities if lawfully requested. Fourth, to improve kakahoki — we analyse anonymised usage data to identify technical issues, slow pages, or confusing workflows.

We do not use your data for marketing beyond our own platform. We do not send unsolicited promotional emails or SMS. If you opt in to our weekly kakahoki newsletter, we track opens and clicks to understand which game promotions or payment method updates interest you — you can unsubscribe anytime in your account settings on kakahoki.

Third-party processors and data location

We at kakahoki work with three categories of third parties. Payment processors handle deposits and withdrawals via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment — these companies receive your payment method type and transaction amount but not your login credentials. Fraud-prevention vendors receive anonymised betting patterns and IP addresses to detect account takeover and bonus abuse — they do not see your personal identity. Cloud infrastructure providers (primarily in Singapore and Australia) host our databases and backups — they have no access to unencrypted data, as we encrypt at the application layer before sending to their servers.

Our primary data centre sits outside Indonesia. We chose this for redundancy and uptime, not to avoid accountability — we at kakahoki comply fully with Indonesian law regardless of server location. However, you should know that your data may transit through non-Indonesian networks, and we cannot guarantee the same legal protections as you would have if stored domestically. By using kakahoki, you accept this data-location arrangement.

Your rights and how to exercise them on kakahoki

We at kakahoki give you access to most of your data. Log into your account on kakahoki, click Account Settings, then Data Export — we generate a downloadable file containing your profile, transaction history, and gameplay logs within three business days. You can request correction of any inaccuracy (e.g., "My phone number changed"); we update records immediately and notify you via email on kakahoki.

You can request deletion of your account on kakahoki anytime via support. We close your account within one business day and delete non-essential data (browsing history, device logs) within 30 days. However, we at kakahoki must retain transaction records for seven years under Indonesian financial law — we cannot delete those without breaking legal requirements. After your account closes, we do not contact you for marketing, and we do not share your data with third parties except as legally mandated.

If you believe we have mishandled your data on kakahoki, contact our data-protection officer via support email or in-app chat. We investigate within 10 business days and respond with our findings. If you remain unsatisfied, you can escalate to Indonesian authorities responsible for data protection.

Cookies and tracking on kakahoki

We at kakahoki use cookies to keep you logged in, remember your preferences, and detect fraud. Essential cookies (session ID, CSRF token) are necessary for security and cannot be disabled. Analytics cookies (from our own systems, not third parties like Google) track page views and button clicks to help us improve kakahoki — you can opt out in Privacy Settings without losing functionality. Marketing cookies (not used on kakahoki) would track you across other sites; we do not set these, so you can use kakahoki without worry of cross-site profiling.

We at kakahoki do not use pixel tracking or retargeting ads. Once you leave kakahoki, you are not followed. This privacy-first approach reflects our belief that your engagement with kakahoki should be within kakahoki, not sold to advertisers.

Contact us about privacy on kakahoki

Our data-protection and privacy team handles inquiries, access requests, and complaints. Email us at [email protected] or use in-app chat on kakahoki. We respond to all privacy inquiries within five business days. If you have a concern about how we collect data during a Liga 1 match or Piala AFF promotion, or if you notice suspicious activity on your kakahoki account, report it immediately — our team treats data-security issues with high priority.